Hiver
Hiver is an agentic omnichannel customer service platform designed for teams managing complex support across multiple channels. It combines AI-powered automation with cross-team collaboration tools to streamline customer service operations.
Key Features
- Omnichannel Inbox – Unifies email, chat, Slack, voice, SMS, and social media into a single workspace
- AI Agents – Autonomous agents that triage, investigate, and resolve multi-step customer requests across integrated systems
- AI Copilot – Assists agents by pulling context from tickets, docs, and tools to surface answers and draft replies
- AI Help Center – Automatically builds and maintains a knowledge base from existing docs and past tickets
- AI Insights – Categorizes conversations into topics and subtopics to reveal support volume drivers
- Customer Intelligence – Tracks customer health and sentiment from tickets, CRM, calls, and product usage
- AI QA – Grades every response against defined quality standards with real-time coaching
- Cross-Team Collaboration – Internal notes, Slack threads inside Hiver, and linked tasks across Jira, Linear, and Asana
- Workflow Automation – Rule-based and agentic workflows for routing, triage, SLA alerts, and cross-tool updates
- Guardrails & Observability – Full visibility into AI actions with configurable review thresholds
Use Cases
- Customer Support – Deliver faster, AI-augmented support across all channels
- Finance Operations – Manage shared inboxes like billing@ and accounts payable@
- ITSM – Triage and resolve internal IT requests faster
- Human Resources – Centralize employee requests and HR workflows
Integrations
Connects with 1,000+ tools including Salesforce, Shopify, NetSuite, Jira, Google Sheets, and legacy systems via native connectors, MCP, and API.
Trust & Security
Enterprise-grade infrastructure with GDPR, SOC 2, ISO, and HIPAA compliance. Trusted by 10,000+ teams including Flexport, Gusto, and Ping Identity.
