Introduction
eesel AI is an AI platform designed to create, train, and deploy autonomous AI agents directly into existing team tools. Built to handle customer support, content writing, and internal workflow management, eesel AI connects with software like Zendesk, Freshdesk, Slack, Notion, and Google Drive to automate routine tasks and streamline operational efficiency.
Key Features
- Helpdesk Ticket Automation: Integrates with major support platforms like Zendesk, Intercom, Jira, and Freshdesk to draft responses or resolve Tier-1 support tickets autonomously.
- AI Blog Writer: Researches, writes, and formats blog posts tailored to your brand tone and content guidelines.
- E-Commerce Assistant: Connects to platforms like Shopify to answer customer product questions, make recommendations, and assist with returns or order status.
- Instant Knowledge Base Integration: Automatically ingests information from company documentation, past support tickets, Google Docs, Notion, and Confluence without manual setup.
- Native Multilingual Capability: Detects and responds to inquiries across multiple languages natively without needing manual language routing.
- Security and Compliance: SOC 2 Type II compliant sub-processors, GDPR compliant, and ensures customer data is never used to train global AI models.
Practical Applications
- 24/7 Customer Support: Function as a first-responder to handle high-volume inquiries and reduce ticket backlogs around the clock.
- Internal Team Knowledge Search: Deploy an AI teammate in Slack or Microsoft Teams to quickly answer staff questions using internal documentation.
- Storefront Sales & Triage: Help e-commerce shoppers find products, check stock, and process routine requests directly on your storefront.
